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Frequently Asked Questions
0293-43-1311
About pick-up from the station
Customers using the train (Joban Line) can take a free transfer from the east exit of Isohara Station to the hotel.
Please contact us by the…Continue readingDo you have non-smoking rooms?
From the viewpoint of the Passive Smoking Prevention Law, this facility is non-smoking throughout the facility, including guest rooms.
If yo…Continue readingWhat is the room type?
You can choose from 8 types of rooms with different tastes.
Prices vary depending on the room type.
The content of the dish is the same.
Som…Continue readingInternet environment
Wireless Wi-Fi is available free of charge.
When connecting, please refer to the room information for the password.
In addition, since we do…Continue readingAbout the bath
There are no gender changes in the baths at this facility.Both open-air baths are located in large public baths for both men and women.
It i…Continue readingIs there a cancellation fee?
If you wish to cancel your reservation due to your own reasons, we will charge a cancellation fee 7 days before the date of your reservation…Continue readingWhat are the check-in and check-out times?
Basically check-in is 15:00 and check-out is 10:00.
However, there are differences depending on the plan, so be sure to check the plan detai…Continue readingCan I bring drinks into the restaurant?
Unfortunately, please refrain from bringing it to the restaurant.
You can bring it to your room.Room facilities and amenities
All rooms are equipped with refrigerator and washlet.
There are "Yukata", "Tanmae", "Towel", "Bath towel", "Toothbrush set", "Cotton" and "C…Continue readingWhat time should I arrive?
Please arrive by 18 o'clock if possible.
If you are after 17:00, please contact us.What is a child's meal?
Children's meals are a special menu for children.
Meals with content that will please children, such as fried shrimp, meat, and sushi.
Pleas…Continue readingIs your meal in your room? the time is?
Meals are provided at a restaurant or hall.
Also, depending on the plan, it may be a room meal.
Please note that you cannot select a restaur…Continue readingIs the public bath a hot spring?
The bath in this facility is a hot spring.
In addition, we add water and heat to the hot spring water so that you can use it comfortably.
Th…Continue readingAbout the use of parking lot
The hotel parking lot is part of the Kitaibaraki Municipal Parking Lot
There is space for about 50 cars by ordinary car.Are pets allowed?
We are very sorry, but please refrain from bringing pets and pets into this facility.
Please understand that there are no pet hotels near th…Continue readingCan I use a card for payment?
The use of card is possible.
JCB. Visa. MASTER. DC. NICOS. Others such as AMEX can be used.About massage
Available at the front desk.
Depending on the reservation situation, we may not be able to call you at the desired time. In that case, we wi…Continue readingCan I keep my luggage before check-in?
Please ask at the front desk.
If you wish to send your luggage in advance, please fill in the “staying date” and “reservation name” on the T…Continue readingDo I need a deposit?
During busy seasons such as GW, Obon, New Year's holidays, and consecutive holidays, a reservation fee (10,000 yen) may be charged.At the ti…Continue readingAbout mobile phones
DOCOMO, au and SoftBank are generally available.
EMobile and Willcom may not be available depending on the radio wave condition and location…Continue readingDo you handle Takkyubin?
There is handling of Yamato Transport.
Available at the front desk shop.Do you want children to cook the same as adults?
Children who want to eat the same food as adults are charged the same as adult rates.
When making a reservation, please make a reservation i…Continue readingDo you have snacks and karaoke boxes?
I am very sorry.No snacks or karaoke boxes are available at this facility.
There are snacks and karaoke boxes a few minutes by taxi from the…Continue reading
Reservations and Inquiries
Please contact us if you have any questions.