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Frequently Asked Questions

We have compiled a list of frequently asked questions

  • About pick-up from the station

    Customers using the train (Joban Line) can take a free transfer from the east exit of Isohara Station to the hotel.
    Please contact us by theContinue reading
  • Do you have non-smoking rooms?

    From the viewpoint of the Passive Smoking Prevention Law, this facility is non-smoking throughout the facility, including guest rooms.
    If yoContinue reading
  • What is the room type?

    You can choose from 8 types of rooms with different tastes.
    Prices vary depending on the room type.
    The content of the dish is the same.
    SomContinue reading
  • Internet environment

    Wireless Wi-Fi is available free of charge.
    When connecting, please refer to the room information for the password.
    In addition, since we doContinue reading
  • About the bath

    There are no gender changes in the baths at this facility.Both open-air baths are located in large public baths for both men and women.
    It iContinue reading
  • Is there a cancellation fee?

    If you wish to cancel your reservation due to your own reasons, we will charge a cancellation fee 7 days before the date of your reservationContinue reading
  • What are the check-in and check-out times?

    Basically check-in is 15:00 and check-out is 10:00.
    However, there are differences depending on the plan, so be sure to check the plan detaiContinue reading
  • Can I bring drinks into the restaurant?

    Unfortunately, please refrain from bringing it to the restaurant.
    You can bring it to your room.
  • Room facilities and amenities

    All rooms are equipped with refrigerator and washlet.
    There are "Yukata", "Tanmae", "Towel", "Bath towel", "Toothbrush set", "Cotton" and "CContinue reading
  • What time should I arrive?

    Please arrive by 18 o'clock if possible.
    If you are after 17:00, please contact us.
  • What is a child's meal?

    Children's meals are a special menu for children.
    Meals with content that will please children, such as fried shrimp, meat, and sushi.
    PleasContinue reading
  • Is your meal in your room? the time is?

    Meals are provided at a restaurant or hall.
    Also, depending on the plan, it may be a room meal.
    Please note that you cannot select a restaurContinue reading
  • Is the public bath a hot spring?

    The bath in this facility is a hot spring.
    In addition, we add water and heat to the hot spring water so that you can use it comfortably.
    ThContinue reading
  • About the use of parking lot

    The hotel parking lot is part of the Kitaibaraki Municipal Parking Lot
    There is space for about 50 cars by ordinary car.
  • Are pets allowed?

    We are very sorry, but please refrain from bringing pets and pets into this facility.
    Please understand that there are no pet hotels near thContinue reading
  • Can I use a card for payment?

    The use of card is possible.
    JCB. Visa. MASTER. DC. NICOS. Others such as AMEX can be used.
  • About massage

    Available at the front desk.
    Depending on the reservation situation, we may not be able to call you at the desired time. In that case, we wiContinue reading
  • Can I keep my luggage before check-in?

    Please ask at the front desk.
    If you wish to send your luggage in advance, please fill in the “staying date” and “reservation name” on the TContinue reading
  • Do I need a deposit?

    During busy seasons such as GW, Obon, New Year's holidays, and consecutive holidays, a reservation fee (10,000 yen) may be charged.At the tiContinue reading
  • About mobile phones

    DOCOMO, au and SoftBank are generally available.
    EMobile and Willcom may not be available depending on the radio wave condition and locationContinue reading
  • Do you handle Takkyubin?

    There is handling of Yamato Transport.
    Available at the front desk shop.
  • Do you want children to cook the same as adults?

    Children who want to eat the same food as adults are charged the same as adult rates.
    When making a reservation, please make a reservation iContinue reading
  • Do you have snacks and karaoke boxes?

    I am very sorry.No snacks or karaoke boxes are available at this facility.
    There are snacks and karaoke boxes a few minutes by taxi from theContinue reading

Reservations and Inquiries

Please contact us if you have any questions.